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Silver Medal Award   SILVER TIER Certification
 
Goal: Demonstrate extended post-sale and servicing capabilities.

Achievement: Broader functional coverage including heightened servicing and operational and support maturity.

 
SILVER TIER - Scenarios
Use Case
Link
Split Order
SLV CERT-2-1
Name Correction/Amendment
SLV CERT-2-2
Amend APIS Information
SLV CERT-2-3
Post Sale Service Purchase
SLV CERT-2-4
OrderList
SLV CERT-2-5
 
Additional components detailing partner maturity:
Category
Requirement
Verification Method
Support & Communication
Defined support contacts (technical + operational) with documented escalation paths.
Review contact matrix and SLA definitions.
Incident Management
Demonstrate process for managing and resolving NDC-related incidents.
Assess response to test incident scenarios or ticket logs.
Monitoring & Reporting
Provide visibility into API performance (uptime, latency, error rates).
Review partner dashboards or monthly performance reports.
Training & Enablement
Complete Virgin Atlantic-provided training on NDC Servicing flows.
Record completion of training modules or workshops.
Feedback Loop
Participate in quarterly feedback/review sessions with Virgin Atlantic.
Confirm participation through meeting logs or feedback actions.
Change Management
Demonstrate readiness for API version upgrades (e.g., 21.3 → 22.2).
Review test plan and release cadence.
 
How to Start Certifying to SILVER