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Introduction

Welcome to the Virgin Atlantic NDC Connect FAQ section. Here you’ll find answers to the most common questions about our platform, including registration, API integration, certification, operational guidance, and support. Whether you’re just getting started or looking for technical detail, this section is designed to help you quickly find the information you need to successfully build, connect, and operate with VS NDC Connect.

 

 

 

Channels and Connections

Find guidance on connecting to the Virgin Atlantic NDC platform, supported channels, integration options, and everything you need to establish and manage your connection successfully.



 

Content and Information

Explore detailed information about our NDC API content, including offer and order data, flight shopping results, servicing capabilities, and how we structure and deliver rich airline retail content through the VS NDC Connect platform.



 

Data Security and Privacy

Discover how Virgin Atlantic protects your data through industry-standard encryption, secure API access, and GDPR-compliant practices, ensuring all customer and transaction information is handled safely across the VS NDC Connect platform.



 

Integration and APIs

Learn about our NDC API suite, including available services such as shopping, pricing, order creation, servicing, and ticketing, along with technical standards, authentication requirements, and how to integrate with the VS NDC Connect platform.



 

Certification

Learn about the Virgin Atlantic NDC certification process, including the required build scenarios, tiered certification levels (Red, Silver, and Gold), and how partners must validate their implementation before receiving production API access to the VS NDC Connect platform.



 

Operational and Connectivity

Learn about system performance expectations, supported NDC versioning, sandbox and production environments, and how updates, changes, and operational communications are managed across the VS NDC Connect platform.



 

Troubleshooting and Support

Find help and guidance for using VS NDC Connect, including technical assistance, service desk contacts, troubleshooting support, and information on how to resolve issues across registration, APIs, and operational queries.


 


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