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VS NDC Connect Support

Virgin Atlantic Help Centre

HELP & SUPPORT

Technical Support Helpdesk

API and build Mon–Fri

Contact us about anything to do with building on or connecting to the NDC API.

  • Registration and account setup
  • API documentation and schemas
  • NDC development support
  • Bugs and unexpected behaviour
  • API service outages
  • Certification issues
  • NDC Technical Issues/Questions
  • Changes to live bookings - use the Operations desk

Sign in required — register

Raise a ticket 09:00–17:30 UK, Mon–Fri

Operations Support Helpdesk

Live bookings

Contact us about bookings that have already been made. Handled by Sales Support through the Partner Hub.

  • Amendments not supported via NDC
  • Amendments failing due to errors
  • Servicing queries on existing orders
  • Registration, docs, dev support, bugs or outages - use the Technical desk
Contact Sales Support Opens flywith.virginatlantic.com

Policies

Global NDC policies

Partner hub

Access all our NDC API related policies, from ADM to ticketing and everything in between.

View policies Opens flywith.virginatlantic.com

Response times are indicative and apply to UK business hours. For anything affecting a passenger travelling within 24 hours, contact Sales Support directly rather than raising a ticket.



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