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Introduction

Welcome to the Technical Support Helpdesk Guide. This guide is designed to help you understand when and how to contact our Technical Support Helpdesk for assistance related to NDC (New Distribution Capability) services.

Important: You must register for an account before you can access the ServiceDesk.

This guide will walk you through the appropriate process for submitting requests and ensure you receive timely support.

Login to VS NDC Connect

Log in to VS NDC Connect, and you will be greeted by the following dashboard. This dashboard serves as your central hub, providing easy access to various features and tools essential for managing your organisation. From here, you can navigate to different sections, such as managing your organisation, API keys, team, and your account activity.

 

Select 'Support' from Menu

To begin managing your organisation’s teams, click on 'Teams' from the left menu. This section will display all the current members associated with your organisation, allowing you to view details, edit existing members, or create new ones. Here, you can easily manage team members. assign roles, and adjust permissions to enhance collaboration within your organisation.

 

ServiceDesk Main Area

This is your main workspace in VS ServiceDesk — an inbox that organises and displays all your support tickets in one place.

 

Create Support Ticket

To create a support ticket, click on the +Create button.

 

Create Main Area

Once you have clicked on +Create, you will see following screen. Here, you will populate the ticket.

 

AgencyID - This is the AgencyID's associated with your Organisation. You will need to select one of these.

Environment - DEVELOPER or PRODUCTION

Summary - The title/subject line for the ticket

Details - The main content for the ticket request.

Attachments - Attachments to add to the ticket

Save New Ticket

Once you have filled in the information, click 'Save New Ticket' to submit the ticket.