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Schema Specification: Mandatory elements/attributes

If one of the mandatory elements/attributes in the request are not provided, an error message is returned:

 
Error Codes with Messages
Error Code
Error Description
StatusText
73
Invalid age for PTC
NotProcessed
149
Surname too long
NotProcessed
151
Surname Mandatory and must be more than 2 characters.
NotProcessed
152
GivenName Mandatory
NotProcessed
314
Name element data invalid.  Enter only letters, blanks in the name field (applies for Title, Given, Surname)
NotProcessed
316
Phone mandatory in the CreateOrderRQ for Primary passenger or Payer (PaymentInfo/PayerContactInfo/Phone)
NotProcessed
316
Missing billing address data
NotProcessed
317
Contact element (phone and/or address) invalid
NotProcessed
386
Not authorized (combination of Corporate and/or Participant IDs not valid)
NotProcessed
399
Duplicate names are not allowed in the same booking
NotProcessed
495
Delayed payment not supported for orders containing ancillaries
NotProcessed
708
Incorrect credit card information
NotProcessed
717
Missing and/or invalid travel agent and/or system identification
NotProcessed
727
Invalid amount/ currency
NotProcessed
921
The cardholder entered incorrect Password/ Passcode - Authentication failed
Retry
923
Cardholder Authentication is temporarily unavailable
Unavailable
476
Multiple passengers found with the same identifier
NotProcessed
911
Internal error (unknown internal technical error)
Unknown
912
Incomplete message - data missing in query/ request
NotProcessed
913
Item/data not found or data not existing in processing host
Unavailable
914
Invalid format/data - data does not match syntax rules
NotProcessed
912
Missing CAVV data in request
NotProcessed
912
Missing/Incorrect ECI in request
NotProcessed
912
Missing 3DS Transaction Id in request
NotProcessed
912
Missing 3DS Authentication status in request
NotProcessed
914
GST Details Validation - Invalid Country Code in the request.
NotProcessed
914
GST Details Validation - Organisation Name in the request
NotProcessed
914
GST Details Validation - GST Number in the request.
NotProcessed
914
GST Details Validation - Invalid E-Mail details in the request.
NotProcessed
914
GST Details Validation - Invalid address details in the request
NotProcessed
914
GST Details Validation - Invalid Phone number in the request.
NotProcessed
914
APIS data: Invalid data found for <<PAX n>>
NotProcessed
368
Seller not authorised to access this service - No ticketing authority
NotProcessed
912
Invalid ordinal number - should start from 1
NotProcessed
912
Invalid ordinal number - should start from 1
NotProcessed
708
Payment declined: Entered Card number is invalid
NotProcessed
708
Payment declined: Mandatory card fields are missing
NotProcessed
708
Payment declined: Invalid CVC/CVN provided
NotProcessed
708
Payment declined: Invalid expiry date provided
NotProcessed
708
Payment declined: Invalid 3DS secure values provided
NotProcessed
708
Payment declined: Amount more than permitted limit
NotProcessed
708
Payment declined: Insufficient funds or over credit limit
NotProcessed
708
Payment declined: Card used is expired
NotProcessed
708
Payment declined: Amount exceeds Withdrawal Limit
NotProcessed
708
Payment declined: Card cannot be honoured for payment
NotProcessed
708
Payment declined: Transaction is not permitted for the cardholder
NotProcessed
708
Payment request timed out, please retry after some time
NotProcessed
708
Payment declined: Card is restricted for usage
NotProcessed
708
Payment declined: Entered Card number is invalid
NotProcessed
708
Payment declined: Invalid Card Expiry
NotProcessed
708
Payment declined: Card not supported
NotProcessed
708
Payment declined: Card Authorisation Failed
NotProcessed
913
Missing or invalid attributes present in payment request
NotProcessed
913
Payment declined: Currency not supported for payment
NotProcessed
466
Credit Card form of payment is not supported for the requested market
NotProcessed
     
Warning Codes with Messages
Error Code
Warning Description
StatusText
150
Your First and Middle name will be shortened and joined together on your Virgin Atlantic ticket. This is due to the character limit and won’t cause any check in or boarding issues
Processed
424
Loyalty Card number does not match with the Name. Please retry adding Frequent Flyer/ Loyalty details in Manage My Booking
Unavailable
914
We currently support only one Email address. Considered Email address is <<value>>
Processed
914
We currently support only one Primary Pax. Considered Primary Pax <<value>>
Processed
914
Invalid Loyalty Program code was used. Please retry adding Frequent Flyer/ Loyalty details in Manage My Booking
Unavailable
256
Invalid Seat Number for Aircraft Type. <<Seat Number >> doesn’t exist
NotProcessed
257
Invalid Seat Number Format <<Seat Number >>
NotProcessed
271
Number of Seats Requested Exceeds Maximum Allowed
NotProcessed
272
Number of Seats Requested Does Not Equal the Number in Party
NotProcessed
281
Specific Seat <<Seat Number >> Requested Not Available
NotProcessed
290
Unable to Process Advance Seat Request. Price Mismatch - Total Amount for Seats should be <<Total Amount + Currency>>
NotProcessed
992
Price mismatch – Total Amount charged for seats <<Total Amount + Currency>>
Processed
993
Partial Seat Assigned << Seat Numbers>>. Failed to purchase & assign Seat <Seat Numbers>
NotProcessed
997
Seat purchase failed to execute <<return ErrorCode>>
NotProcessed
998
Payment for Seat failed  <<return ErrorCode>>
NotProcessed
999
Seat Assignment failed <<return ErrorCode>>
NotProcessed
727
Mismatch in currency for the selected seat for this flight - <<FlightNumber>>
NotProcessed
185
Some service selection failed due to Incompatible Service Request
NotProcessed