Voluntary Cancellation Flow
This flow demonstrates the end-to-end process for performing a Risk-Free Cancellation (RFC) of an order. RFC allows customers to cancel their booking within a specified risk-free window without incurring penalties. The sample outlines all necessary API interactions, including order retrieval, eligibility check, and cancellation confirmation.
XML Samples
Order Cancellation - Risk Free Cancellation (RFC)
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Created
Modified
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
Order Cancellation - Non Risk Free Cancellation (RFC)
File
Download
Created
Modified
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
11-April-2025
Inputs/Outputs
OrderRetrieve
Request
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OrderID OR
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Booking Reference OR
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OrderID AND Booking Reference
Response
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OrderID
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Booking reference
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Passenger details
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Flight segment details
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Total Order Price
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Price for each passenger including fare and tax breakdown
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Seat details along with its price (for free seats it will be 'Zero')
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Ticket details
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EMD details (for paid seats)
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Ticketed baggage allowance
OrderRetrieve – Limitations
- This update applies to all references of the OrderRetrieve service.
- In the OrderViewRS response, include fare rules after the fare and tax breakdown for each passenger.
- Cabin, selling class, and fare product details are now included in the OrderViewRS.
- Special Service Requests (SSRs) added via NDC will also appear in the OrderViewRS.
- Payment information now includes full details of all payment transactions made for the order.
- Orders upgraded outside of the NDC channel cannot be retrieved using OrderRetrieve.
- Orders that have undergone a schedule change and require customer action cannot be retrieved via NDC OrderRetrieve.
OrderReshop (Cancel)
Request
Response
There will be only one Offer in the RS:
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New Price (Base fare, Total tax amount, Total amount) for each passenger type will be zero
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Old order price (BaseAmount, TotalTaxAmount, TotalAmount) for each passenger Type
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Fare rules (change and refund rules) for the new itinerary
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Fare product info e.g. Economy Classic for the new itinerary
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Baggage allowance for the new itinerary
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Differential price (New Order price – Old Order price + change penalty fee) for each Passenger type
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ChangeType e.g. Refund
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Due by airline amount is the total amount to be returned per pax
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Fare products and baggage allowance will not be present
OrderReshop - Useful Information
- Rules for Cancellation - Please refer to this
link
. (Point 4)
OrderChange
Request
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OfferID and OfferItemIDs of the selected offer from OrderReshopRS in response to OrderQuoteRQ
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The request (OrderReshopRQ) accepts only the OrderID and the selected OfferID.
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OfferItemIDs are not supported in the request payload.
Response
For each requested offer:
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OrderID
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Price differential - DiffPrice (contains the DueByAirlineAmount), NewPrice (which will be zero) and the Old Price
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Penalty if applicable
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Ticket document per pax
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Payment functions with payment status code and Original FOP to which amount is refunded
OrderChange - Useful Information
- OrderChange will make changes to the itinerary and reissues the tickets
- An email will be sent to the passenger once the change has been successful
- If the booking contains reserved seats (paid or free) they will not be carried forward onto the new flight segment
