Name Correction Flow

The Name Correction flow allows an agent or customer to correct minor errors in a passenger’s name after a booking has been created — such as fixing typos or adjusting middle/last names — without reissuing a new ticket if allowed by the airline.

XML Samples

Inputs/Outputs

OrderRetrieve

Request

• OrderID or Booking Reference

Response

• OrderID or Booking Reference
• Passenger details (full names and passenger references
• Flight segment details
• Ticket details
• Total order price and per passenger fare breakdown
• Seat and baggage details
• Fare rules and cabin/fare product information
• Payment transaction details

OrderReshop (Name Correction)

Request

• OrderID or Booking Reference
• Corrected passenger name(s) (e.g. correction to first name, last name, or title)

Response (One offer in the RS)

• Totoal Price – Typically zero for genuine name corrections

OrderChange

Request

• OfferID from OrderReshop (selected offer)
• OrderID
• Payment reference

Response

• OrderID
• Confirmation of successful name correction
• Updated passenger details with corrected name(s)
• Ticket document reissued (if applicable)
• Penalty and pricing details (if charged)
• Payment transaction status (refund, no change, or reissue)

How to Implement Name Correction

OrderReshopRQ

This is the addition of UpdatePaxName in OrderReshopRQ. The four elements 1. UpdatePaxName 2. GivenName 3. PaxRefID 4. Surname have been added. (See the following XML Example)

<UpdatePaxName>
 <GivenName></GivenName>
 <PaxRefID></PaxRefID>
 <Surname></Surname>
</UpdatePaxName>

Click here to access OrderReshopRQ Technical Specification

OrderReshopRS

1. This is the removal of OfferExpirationTimeLimitDateTime in OrderReshopRS. The three elements 1. OfferExpirationTimeLimitDateTime 2. OfferID 3. OwnerCode have been removed. (See the following XML Snippet)

<OfferExpirationTimeLimitDateTime>2023-04-17T14:54:50Z</OfferExpirationTimeLimitDateTime>
<OfferID>60a019c1-949e-4ea5-a9f9-130230081d62|9mUz6gOd5q1Nsftlbw6tyR001</OfferID>
<OwnerCode>VS</OwnerCode>

2. This is the addition of OfferItem elements to support PAX Name Change. (See the following XML Snippet)

<ReshopOffers>
    <Offer>
        <OfferExpirationTimeLimitDateTime>2025-09-05T11:30:10Z</OfferExpirationTimeLimitDateTime>
        <OfferID>a29c3ffb-691a-4ad2-ad27-b33c87192739</OfferID>
        <OfferItem>
            <MandatoryInd>true</MandatoryInd>
            <NameChangeService>
                <PaxRefID>ADULT_1</PaxRefID>
                <ServiceDefinitionRefID>SRVDEF1_NAMCHG</ServiceDefinitionRefID>
                <ServiceID>SV1</ServiceID>
            </NameChangeService>
            <OfferItemID>a29c3ffb-691a-4ad2-ad27-b33c87192739-1</OfferItemID>
            <PaxNameChange>
                <GivenName>YODAVIDyL</GivenName>
                <PaxRefID>ADULT_1</PaxRefID>
                <Surname>ZySMITHC</Surname>
            </PaxNameChange>
            <Price>
                <TotalAmount CurCode="GBP">0.00</TotalAmount>
            </Price>
        </OfferItem>
        <OwnerCode>VS</OwnerCode>
    </Offer>
</ReshopOffers>

Click here to access OrderReshopRS Technical Specification

OrderReshop - Error Messages

This is the addition of Error Code (137) and Warning Code (142). (See the Error Messages )

Error DataList

This is the addition of URL element in Error datalist. (See the Error Datalist )

OrderChangeRQ

The following is the sample for OrderChangeRQ. This is the capability to accept an offer from OrderReshop to change the name of the passenger

<Request>
  <BookingRef xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
        <BookingID>OATWXL</BookingID>
    </BookingRef>
    <ChangeOrderChoice xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
        <AcceptSelectedQuotedOfferList>
            <SelectedPricedOffer>
                <OfferRefID>a29c3ffb-691a-4ad2-ad27-b33c87192739</OfferRefID>
                <OwnerCode>VS</OwnerCode>
                <SelectedOfferItem>
                    <OfferItemRefID>a29c3ffb-691a-4ad2-ad27-b33c87192739-1</OfferItemRefID>
                    <PaxRefID>ADULT_1</PaxRefID>
                </SelectedOfferItem>
            </SelectedPricedOffer>
        </AcceptSelectedQuotedOfferList>
    </ChangeOrderChoice>
    <DataLists xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
        <PaxList>
            <Pax>
                <PaxID>ADULT_1</PaxID>
                <PTC>ADT</PTC>
            </Pax>
        </PaxList>
    </DataLists>
    <Order xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
        <OrderID>VS932OATWXL25</OrderID>
        <OwnerCode>VS</OwnerCode>
    </Order>
    <PaymentFunctions xmlns="http://www.iata.org/IATA/2015/EASD/00/IATA_OffersAndOrdersCommonTypes">
        <PaymentProcessingDetails>
            <Amount CurCode="GBP">0.00</Amount>
            <PaymentMethod>
                <OfflinePayment>
                    <PaymentBrandCode>OT</PaymentBrandCode>
                    <PaymentTypeCode>OT</PaymentTypeCode>
                </OfflinePayment>
            </PaymentMethod>
        </PaymentProcessingDetails>
    </PaymentFunctions>
</Request>