Split Order Flow
This flow demonstrates the end-to-end process for performing a Split Order (traditionally known as a Split PNR) operation. The Split Order function allows customers or agents to separate one or more passengers from an existing booking into a new order (or PNR), enabling independent management of itineraries, ticketing, payments, or modifications.
The sample below outlines all required API interactions, including order retrieval, passenger selection, split request submission, and confirmation of the newly created order, ensuring both the original and split orders are correctly updated and linked.
Flow Process
- 1. OrderRetrieveRQ (Parent) - Retrieve the full state of the original Order before any split decision is made.
- 2. OrderChangeRQ (Split) - To split the Order.
- 3. OrderRetrieveRQ (Child) - After split the OrderViewRS has both child and parent in the response. You will need to call each OrderID to show individually.
XML Samples for Flow
File
Download
Created
Modified
31-October-2025
31-October-2025
31-October-2025
31-October-2025
31-October-2025
31-October-2025
31-October-2025
31-October-2025
31-October-2025
31-October-2025
31-October-2025
31-October-2025
Inputs/Outputs
OrderRetrieve
Request
-
OrderID or Booking Reference - The order to be split
Response
-
OrderID or Booking Reference
-
Passenger details
-
Flight segment details
-
Flight segment details
-
Total order price and breakdown
-
Seat and baggage details
OrderChange
Request
-
OrderID — the order to be split
-
PassengerRefID(s) — the passengers to move to a new order
Response
-
OriginalOrderID — the updated original order
-
NewOrderID — the newly created split order
-
Passenger and ticket mapping
-
Confirmation of status for both orders
General Rules
- The order must contain more than one ADT passenger
- Any associated INF passenger must move with their parent ADT passenger into the new order
- Young Adult and Child passengers cannot be moved to a new order without being accompanied by an ADT passenger
- At least one ADT passenger must remain in the original order
- Orders containing flown segments cannot be split
