Name Correction Flow

The Name Correction flow allows an agent or customer to correct minor errors in a passenger’s name after a booking has been created — such as fixing typos or adjusting middle/last names — without reissuing a new ticket if allowed by the airline.

 

XML Samples for Flow

   

Inputs/Outputs

 

OrderRetrieve

 

Request

• OrderID or Booking Reference

 

Response

• OrderID or Booking Reference
• Passenger details (full names and passenger references
• Flight segment details
• Ticket details
• Total order price and per passenger fare breakdown
• Seat and baggage details
• Fare rules and cabin/fare product information
• Payment transaction details

   

OrderReshop (Name Correction)

 

Request

• OrderID or Booking Reference
• Corrected passenger name(s) (e.g. correction to first name, last name, or title)

 

Response (One offer in the RS)

• Totoal Price – Typically zero for genuine name corrections

   

OrderChange

 

Request

• OfferID from OrderReshop (selected offer)
• OrderID
• Payment reference

 

Response

• OrderID
• Confirmation of successful name correction
• Updated passenger details with corrected name(s)
• Ticket document reissued (if applicable)
• Penalty and pricing details (if charged)
• Payment transaction status (refund, no change, or reissue)